Driving Peace of Mind Around the Clock
Established as an independent entity in 2021, Kingsley Solutions emerged from a parent company renowned for its expertise and unwavering commitment to excellence. Our management team brings a wealth of expertise, having been actively involved in the roadside assistance industry since 2008 and the general automotive industry in Malaysia for much longer.
Over the years, we have built a reputation for excellence, forging strong partnerships and ensuring seamless service delivery with a proven track record of managing complex roadside assistance operations.
At Kingsley Solutions, we specialize in providing 24/7 contact center services for roadside assistance. Our clients include major insurance companies, car dealerships, and vehicle fleet operators, all of whom rely on us to deliver prompt and professional support to their customers.
With a customer-first approach and a focus on innovation, we are dedicated to redefining the roadside assistance experience. Whether you're an insurer, a vehicle dealer, or a fleet operator, trust us to be your partner in delivering peace of mind and seamless service to those who rely on you.
Our Statement
Mission: To deliver seamless 24/7 roadside support with innovation, reliability, and a customer-first approach.
Vision: Leading Malaysia in redefining roadside assistance excellence.
Services
Your Trusted Partner in Seamless Roadside & Aftersales Support
24/7 Motor Roadside Assistance
Getting to your customer swiftly and providing immediate assistance is our top priority.
We are committed to a service response time of under 1 hour across Malaysia, with an average arrival time of just 30 minutes after initial contact.
Backed by our own in-house tow trucks and a nationwide network of service providers, we can address any vehicle-related issue, ensuring your customers feel confident and supported, knowing we’re always there for them.
Aftersales Support
We are fully prepared to support your aftersales services across a wide range of products, from everyday gadgets like phones and tablets to comprehensive vehicle extended warranty support.
Our process ensures your customers have the appropriate coverage before seamlessly connecting them to your approved service centers. Additionally, we can handle any necessary administrative processing required for the request.
Disaster Relief
Our call center is always prepared to step in when unexpected challenges arise.
We ensure your customers receive uninterrupted support, stepping up to handle urgent needs whenever your contact center faces downtime.
Get in touch
03-91333585
admin@kingsleysolutions.com.my
6-1, Jalan 14/144a, Taman Bukit Cheras, 56000 Kuala Lumpur, Malaysia